Willows Lodge, a AAA Four Diamond Award resort in Woodinville, Washington offers its guests a Pacific Northwest Oasis only 30 minutes from the heart of bustling Seattle. Willows Lodge implemented Screen Pilot’s full-spectrum, digital brand experience solution known as DBX to offer its guests a personalized experience even before stepping onto the property.

Within the first few weeks of using DBX, Willows Lodge saw 7X its conversion rate for strategically chosen leisure guest segments.

• Willows Lodge conversion rate spiked to over 15% for the couples midweek audience - an increase of more than 600% versus the site’s average conversion rate.
• Targeted segments that received their own user experiences represented just 3% of the site’s users, however, were responsible for generating nearly 25% of the site’s overall revenue.
• Visitors who received a personalized DBX journey spent 3% more overall than who did not.

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